I want to completely change a business card – is that possible?
Minor changes can be made to your business card at no cost (ex. if you are having issues removing a field or editing text). If you would like to use one of our existing templates but change the layout, add fields or images, etc., there is a $35 charge for Custom Creative work. If you would like a completely custom card created, design services are available at our standard hourly rate. Contact customer service for more information or questions.
Where can I find Keller Williams Luxury items?We have a separate site for KW Luxury agents, and all products can be found here
I can’t reach Customer Service…now what?
We are a family owned and operated business – if we don't answer the phone when you call, it probably means we’re on the other line or in the process of helping someone else. The best and most efficient way to get a response quickly is to send us an email. If you call and don’t reach anyone, please leave a voice mail or send a follow up email. We will return your call or email within 24 hours.
There is an issue with my order. How do I get it resolved?
If you are missing an item from your order or there is an issue with a product received, please contact our Customer Service team within 30 days and we will work with you to resolve any issues.
What is the return/exchange policy for items bought on KWRedStore?
Any non-personalized item can be returned within 30 of the product shipment date. Products must still be in new, sellable condition if returned. If a return is due to an error on behalf of KWRedStore, we will provide a return label, otherwise return shipping is at the buyer’s expense. A 15% restocking fee may be assessed depending on the nature of the return. Customer is responsible for return postage. Original shipping cost and taxes are not refundable. No personalized items can be returned.
I’m an agent outside of the United States…can I still order?
We do have shipping options available for agents outside of the United States, but please note that there are duties, taxes, and fees associated with the delivery. As the customer, you are the importer of the parcel and therefore bear the responsibilities of any applicable fees. The shipping service will contact you to process these fees before delivery.
Shipping Options Available!
Return within 30 days