Terms and Conditions

Merchandise may not be returned without prior authorization from's Keller Williams Customer Service Department. All return requests must be made within 30 days of the shipping date and items must be in their original packaging and in sellable condition. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Custom ordered merchandise cannot be returned unless an error was made on the part of in the fulfillment of your order. Customers are responsible for all return postage. There is a 15% restocking fee on returned standard products.


Step 1 – Request return authorization and instructions

Please call 877.219.2903 or send an email to

Step 2 – Shipping product back

Complete the RETURNED GOODS AUTHORIZATION portion of your shipping order receipt and return both the product and form to the address below:


32302 Tamina Rd, Suite A1

Magnolia, TX 77354

We recommend using a shipping service that offers a method to track your package, such as FedEx or USPS. Please take care in re-packaging your return to prevent any damage on the return trip.

Step 3 – Refunds

When the returned item has been received and confirmed as free of wear, damage or alteration, the refund process will be initiated., eSpend, LLC will issue a refund of the original cost of merchandise less the restocking fee in the same method the item was purchased.